RestoreGear
RestoreGear
Customer Support — Brighton UK

Contact RestoreGear UK

We are here to help you find the right tools for your recovery and mobility needs. Whether you have a question about a specific foam roller, need advice on which massage ball is right for you, or have an inquiry about your order, our team is ready to assist. Based in the heart of Brighton, we pride ourselves on providing clear, helpful support to the UK fitness community.

High-density foam roller with red accent lighting

Brighton Operations

21 Kinetic Mews, The Lanes, Brighton, BN1 1HB

Phone

+44 1273 414 120

Email

[email protected]

Hours

Mon–Fri 9:00–18:00

Response

Within 24 hours

Assorted massage balls and peanut massage ball on dark surface
01 — Product Inquiries

Find the right equipment for your routine

Choosing the right equipment can be difficult with so many options available. If you are unsure which muscle massage roller or resistance band fits your current fitness level, please reach out. Our staff has deep knowledge of our product range and can provide recommendations based on your specific goals, whether you are focusing on post-workout recovery or daily stretching.

From peanut massage balls for targeted release to yoga mats and pilates mats for floor work, we can talk you through the differences in density, grip, and size. If you are exploring myofascial release tools for the first time or upgrading your current setup, a quick conversation with our team can narrow the options to what genuinely fits your body stretching routine and training schedule.

02 — Order Support and Shipping

Track, update, or query your delivery

If you have questions regarding an existing order, our customer support team is available to provide updates. We process orders daily from our Brighton location and aim for the fastest possible delivery across the UK. For inquiries about shipping times, tracking numbers, or delivery locations, please include your order number in your message for a quicker response.

Whether you ordered a knee support sleeve, a back support cushion, or a full set of fitness bands, we can confirm dispatch status and estimated arrival. If a parcel has not arrived within the expected window, contact us with your order details and we will follow up with the courier directly.

03 — Brighton Office Location

A UK base you can hold us to

RestoreGear operates from our central office in the vibrant city of Brighton. While we primarily operate as an online retail destination, our local roots are important to us. Having a physical presence in the UK ensures that we are accountable to our customers and can provide a level of service that purely international retailers often struggle to match.

You are welcome to reach us by phone during business hours or send a written inquiry at any time. If you need to visit our office in person, please contact us in advance to arrange an appointment so we can set aside time to help you properly.

Address

21 Kinetic Mews, The Lanes
Brighton, BN1 1HB
United Kingdom

04 — Corporate and Gym Accounts

Bulk equipment for professional spaces

We also provide bulk equipment for gyms, pilates studios, and corporate wellness programs. If you are looking to outfit a professional space with high-quality foam rollers, mats, or mobility tools, please contact our sales department. We can provide competitive pricing for larger quantities and help you choose a range of equipment that will withstand high-volume use.

Whether you need knee brace for sports inventory for a team facility, stretching equipment for a studio class programme, or gentle fitness equipment for a community centre, we can put together a tailored package. Tell us about your space and user base, and we will recommend durable options suited to repeated daily use.

Contact Sales
05 — Technical and Site Support

Website issues and account help

If you encounter any issues while using our website or have questions about our terms of service, please let us know. We strive to make our online shopping experience as smooth as possible. Your feedback helps us improve our digital destination, ensuring that finding and purchasing your recovery gear is always straightforward.

Common topics include account access, checkout errors, and questions about our privacy policy or cookie policy. Include a short description of what happened and the device or browser you were using so we can investigate quickly.

06 — Direct Communication

Send us a message

You can contact us via email, phone, or by visiting our office by appointment. We aim to respond to all electronic inquiries within 24 hours during the business week. Your physical health and recovery are important to us, and we are committed to providing the support you need to get the most out of your RestoreGear products.

Hours

Monday to Friday, 9:00–18:00

We respond within 24 hours during the business week. Your details are only used to reply to your inquiry.

Quick Answers

Common questions before you write

Can you recommend a foam roller for a beginner?

Yes. If you are starting with foam rolling exercises or stretching for beginners, we can suggest a medium-density roller that is forgiving on tight muscles while still effective. Tell us your height and whether you plan to use it for back stretching or leg work, and we will narrow the options.

How do I know which massage ball density is right for me?

Massage balls come in firmnesses ranging from soft to very firm. Softer balls suit sensitive areas and mobility tools for seniors, while firmer options work well for targeted work on dense muscle tissue. If you are looking into how to release muscle knots in a specific area like the shoulders or calves, describe the spot and we will match the density.

Do you supply equipment for gym or studio fit-outs?

We do. Our sales team handles bulk orders of foam rollers, yoga mats, pilates mats, resistance bands, and other mobility and stretching equipment for gyms, studios, and corporate wellness programmes. Get in touch with your space details and expected user numbers for a tailored quote.

What should I include when asking about my order?

Include your order number and the email address used at checkout. If you are asking about a delivery delay, mention the courier if you have that information. The more detail you provide upfront, the faster we can locate your order and give you a clear update.

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Other ways to find what you need

If your question is about a specific product or category, you may find the answer faster by browsing our range or reading our recovery guides. Each route below takes you to a relevant section of the site.