Privacy Policy
This Privacy Policy describes how RestoreGear collects, uses, and discloses your personal information when you visit or make a purchase from restoregear.uk. We are committed to protecting the privacy of our website visitors and customers in accordance with UK data protection laws.
Information Collection
Your name, billing address, shipping address, payment information, email address, and phone number. Collected when you create an account, place an order for a foam roller or muscle massage roller, or contact our team with a question about products such as massage balls or a peanut massage ball.
Your IP address, time zone, and information about the individual web pages or products that you view. This includes details about the myofascial release tools, stretching equipment, yoga mat, or pilates mat pages you browse, along with browser type and operating system.
We collect several types of information to provide and improve our service to you. The categories above help us process your orders for resistance bands, fitness bands, knee support sleeve, knee brace for sports, back support cushion, and other muscle recovery gear accurately and securely.
Use of Your Information
The information we collect is used to fulfill any orders placed through the site, including processing your payment information and providing you with invoices or order confirmations for items such as joint mobility equipment, lower back relief tools, and body stretching routine accessories.
We use this information to communicate with you about your orders, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services when in line with your preferences. Whether you are shopping for back stretching equipment, gentle fitness equipment, or mobility tools for seniors, we aim to keep you informed about your purchases and relevant product updates.
We do not sell your personal information to third parties for their own marketing purposes. Communication about safe exercises for knees, stretching for beginners, or how to release muscle knots is sent only when consistent with your stated preferences.
Information Sharing
We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use specialized platforms to power our online store infrastructure and analytics services to help us understand how customers use the site to shop for myofascial release tools, stretching equipment, and post workout recovery gear.
Platforms that host our store, process payments, and handle delivery logistics for your foam roller, massage balls, and back support cushion orders.
Services that help us understand browsing patterns so we can improve product pages for resistance bands, pilates mat, and knee brace for sports.
We may share information to comply with applicable laws and regulations or to protect our rights, property, and safety.
In connection with a merger, acquisition, or asset sale, customer information related to your purchases may be transferred as a business asset.
Your Rights
If you are a UK or European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided below.
Request a copy of the personal data we hold about you and your orders for muscle recovery and post workout recovery products.
Ask us to update or amend any information that is inaccurate or incomplete, including shipping details for your stretching for stiff back or back stretching orders.
Request deletion of your personal data, subject to our legal obligations to retain certain records such as completed transaction records.
We process your information to fulfill contracts we might have with you — for example, delivering your yoga mat, resistance bands, or knee support sleeve — or to pursue our legitimate business interests such as improving product descriptions and shopping experience across our range of gentle fitness equipment and joint mobility equipment.
Data Retention
When you place an order through the site — whether for a peanut massage ball, muscle massage roller, back support cushion, or any other item — we will maintain your Order Information for our records unless and until you ask us to delete this information. Retaining order records allows us to handle returns, respond to customer service enquiries, and meet our accounting and tax obligations under UK law.
We take appropriate technical and organizational measures to ensure that your data is handled securely and in accordance with this policy. This includes encryption of payment information, access controls limiting who at RestoreGear can view customer data, and regular reviews of our data handling practices to protect customers shopping for lower back relief tools, safe exercises for knees equipment, and mobility tools for seniors.
Payment details are processed through secure, encrypted channels and are not stored on our own servers.
Only authorised team members can access customer order data for service and fulfilment purposes.
We periodically assess our data practices to keep them aligned with current UK data protection standards.
Changes to This Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will revise the date at the top of this page and, where appropriate, notify you through the email address associated with your account.
We encourage you to review this page periodically to stay informed about how we are protecting your data. Continued use of restoregear.uk after any changes indicates your acceptance of the updated policy.
Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below. Our team is available Monday to Friday, 9:00 to 18:00, and will respond to your enquiry as promptly as possible.
For privacy enquiries, data requests, and general questions about your orders or account.
RestoreGear
21 Kinetic Mews, The Lanes
Brighton, BN1 1HB
United Kingdom
Phone: +44 1273 414 120 · Mon–Fri, 9:00–18:00